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Types of Data Collected

NagraStar collects cookies, usage data, and IP (Internet Protocol) information on this Website. This data serves the purpose of providing a well optimized Service for the User, as well as tracking illegal activity in piracy.

Users are responsible for any third-party Personal Data obtained, published or shared through this Website and confirm that they have the third party's consent to provide the Data to NagraStar.

Mode and Place of Processing the Data

Methods of processing

NagraStar takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.

The Data processing is carried out using computers, following organizational procedures and modes strictly related to the purposes indicated. In addition to NagraStar, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of this Website (administration, legal services, and system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by NagraStar. The updated list of these parties may be requested from NagraStar at any time through the Contact Us Page.

Legal basis of processing

NagraStar may process Personal Data relating to Users if one of the following applies:

  • The User has not objected to such processing (“opt-out”). If the user has not submitted an objection, NagraStar can process Data without having to rely on consent or any other of the following legal bases. This, however, does not apply, whenever the processing of Personal Data is subject to European data protection law. To opt-out, please view more details below;
  • Provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof;
  • Processing is necessary for compliance with a legal obligation to which NagraStar is subject; processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in NagraStar;
  • Processing is necessary for the purposes of the legitimate interests pursued by NagraStar or by a third party.

In any case, NagraStar will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract. Inquiries can be submitted through our Contact Us Page.


The Data is processed at NagraStar's operating offices and in any other places where the parties involved in the processing are located.

Depending on the User's location, data transfers may involve transferring the User's Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data.

Users are also entitled to learn about the legal basis of Data transfers to a country outside the European Union or to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by NagraStar to safeguard their Data.

If any such transfer takes place, Users can find out more by checking the relevant sections of this document or inquire with NagraStar using the Contact Us Page.

Retention time

Personal Data shall be processed and stored for as long as required by the purpose they have been collected for.


  • Personal Data collected for purposes related to the performance of a contract between NagraStar and the User shall be retained until such contract has been fully performed.
  • Personal Data collected for the purposes of NagraStar’s legitimate interests shall be retained as long as needed to fulfill such purposes. Users may find specific information regarding the legitimate interests pursued by NagraStar within the relevant sections of this document or by contacting NagraStar through our Contact Us Page.

NagraStar may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, NagraStar may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.

Once the retention period expires, Personal Data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.

The Purposes of Processing

The Data concerning the User is collected to allow NagraStar to provide a better Service and Website, as well as for the following purposes:

  • IP Tracking

    This Website logs the IP address, hostname, location, and date of the User's visit. This information is kept private, and only used for the purposes of supplementing our pre-existing piracy records.

  • Analytics

    Google Analytics is utilized to track traffic activity, engagement, location, demographics, and interests. This allows NagraStar to improve search engine optimization and the User experience on the Website.

  • 3rd Party Applications

    This Website has built in features to share forum posts, events, and polls on Twitter and Facebook. These services allow the Website to connect with the User's account on these social networks.

Users can find further detailed information about such purposes of processing and about the specific Personal Data used for each purpose in the respective sections of this document.

Detailed Information on the Processing of Personal Data

Personal Data is collected for the following purposes and using the following services:

  • Facebook account access

    This service allows this Website to connect with the User's account on the Facebook social network, provided by Facebook, Inc.
    Permissions asked: Share.
    Place of processing: United States – Privacy Policy. Privacy Shield participant.
  • Twitter account access (Twitter, Inc.)

    This service allows this Website to connect with the User's account on the Twitter social network, provided by Twitter, Inc.
    Personal Data collected: various types of Data as specified in the privacy policy of the service.
    Place of processing: United States – Privacy Policy. Privacy Shield participant.
  • Google Analytics (Google LLC)

    Google Analytics is a web analysis service provided by Google LLC (“Google”). Google utilizes the Data collected to track and examine the use of this Website, to prepare reports on its activities and share them with other Google services.
    Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
    Personal Data collected: Cookies and Usage Data.
    Place of processing: United States – Privacy PolicyOpt Out. Privacy Shield participant.

The Rights of Users

Users may exercise certain rights regarding their Data processed by NagraStar.
In particular, Users have the right to do the following:

  • Withdraw their consent at any time.

    Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
  • Object to processing of their Data.

    Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent. Further details are provided in the dedicated section below.
  • Access their Data.

    Users have the right to learn if Data is being processed by NagraStar, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.
  • Verify and seek rectification.

    Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
  • Restrict the processing of their Data.

    Users have the right, under certain circumstances, to restrict the processing of their Data. In this case, NagraStar will not process their Data for any purpose other than storing it.
  • Have their Personal Data deleted or otherwise removed.

    Users have the right, under certain circumstances, to obtain the erasure of their Data from NagraStar.
  • Receive their Data and have it transferred to another controller.

    Users have the right to receive their Data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the Data is processed by automated means and that the processing is based on the User's consent, on a contract which the User is part of or on pre-contractual obligations thereof.
  • Lodge a complaint.

    Users have the right to bring a claim before their competent data protection authority.

Details about the right to object to processing

Where Personal Data is processed for a public interest, in the exercise of an official authority vested in NagraStar or for the purposes of the legitimate interests pursued by NagraStar, Users may object to such processing by providing a ground related to their particular situation to justify the objection.
Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time without providing any justification. Currently, NagraStar does not process Personal Data for direct marketing purposes.

How to exercise these rights

Any requests to exercise User rights can be directed to NagraStar through the contact details provided in this document or near the bottom on the Website under "Contact Us". These requests can be exercised free of charge and will be addressed by NagraStar as early as possible and always within one month.

Additional Information about Data Collection and Processing

Legal action

The User's Personal Data may be used for legal purposes by NagraStar in Court or in the stages leading to possible legal action arising from improper use of this Website or the related Services.

The User declares to be aware that NagraStar may be required to reveal personal data upon request of public authorities.

Additional information about User's Personal Data

In addition to the information contained in this privacy policy, this Website may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.

System logs and maintenance

For operation and maintenance purposes, this Website and any third-party services may collect files that record interaction with this Website (System logs) use other Personal Data (such as the IP Address) for this purpose.

Information not contained in this policy

More details concerning the collection or processing of Personal Data may be requested from NagraStar at any time. Please see the contact information at the beginning of this document.

How “Do Not Track” requests are handled

This Website does not support “Do Not Track” requests. To determine whether any of the third-party services it uses honor the “Do Not Track” requests, please read their privacy policies.

Changes to this privacy policy

NagraStar reserves the right to make changes to this privacy policy at any time by giving notice to its Users on this page and possibly within this Website and/or - as far as technically and legally feasible - sending a notice to Users via any contact information available to NagraStar. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.

Should the changes affect processing activities performed on the basis of the User’s consent, NagraStar shall collect new consent from the User, where required.

Last Modified: January 9th, 2020